Flipkart Mobile Exchange Offer: Here’s How it works (A Step-by-Step Guide)

Not happy with your current mobile? Don’t worry! Flipkart Mobile Exchange Offer can help you to get a new smartphone by exchanging your old phone for a new smartphone.

As we all know, Flipkart is considered the most preferred online store to buy a mobile online in India. Let’s proceed to know, how Mobile exchange offer Flipkart works.

Flipkart Mobile Exchange Offer

What is Exchange Offer?

As the name ‘Flipkart Mobile Exchange Offer’ indicates, you can exchange your current mobile phone to buy a new smartphone on Flipkart.

Here are 3 simple steps to exchange your old smartphone on Flipkart.

How to Exchange Mobile on Flipkart?

First, you need to decide which smartphone to buy and make sure the exchange offer is available for the device. If the exchange facility available, you will find an option ‘Buy with exchange’.

Click on the ‘Buy with Exchange’ option and provide details of your old phone in the Exchange Offer form. The Flipkart Mobile Exchange Offer is valid for select devices only.

Next, you should check for the availability of the offer your town or city. Even before you hit on the ‘Buy Now’ button make sure to check your pin code for offer availability in your location.

The mobile exchange offer online will be available only in the eligible pin codes only.

Once everything is in place, you can find the discount amount for your old mobile phone. If you are ok with the offer, Go ahead and place your order.

Once the order is placed, your new phone will be shipped to your delivery address. You should keep your old phone ready in working condition, which needs to handover to the Flipkart field executive at the time of delivery.

Also See: Here’s How You Can Buy New Mobile on Debit Card EMI Online

Mobile Brands Eligible for Flipkart Mobile Exchange Offer (2020)

As already mentioned, the Flipkart mobile exchange offer is available for select brands. Here is the complete list of mobile brands.

• Apple
• Asus
• Billion
• Coolpad
• Gionee
• Google
• HTC
• Honor
• Huawei
• Infinix
• Intex
• Karbon
• LG
• Lava
• LeEco
• Lenovo
• LYF
• Meizu
• Micromax
• Motorola
• Nokia
• OnePlus
• Oppo
• Panasonic
• Samsung
• Sony
• Vivo
• Xiaomi
• Xolo
• Yu

Update: Flipkart now allows to exchange ‘any other smartphone’ apart from the above-mentioned brands. Please select the option ‘any other smartphone’ to avail the same

Along with the brand, your mobile model should be part of the eligible list. To check your mobile’s eligibility follow these simple steps.

1. Choose a Mobile that you want to buy

2. Check for “Buy with Exchange” Option

3. Now Enter your old mobile details and other info

4. You will find the exchange discount for your mobile

IMEI will be verified at the time of pick up. Only functional devices without any screen defect are accepted. The Screen/Body should not have any cracks/dent and the screen should not be coming out.

Please remember to remove all screen locks and iCloud lock(if applicable) which will be checked at the time of pickup.

Flipkart Mobile Exchange Policy- FAQ

• How do I know if my device is eligible for the Exchange Offer?
• To know if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.
• How do I avail the Exchange Offer?
• First, you need to fill out the Exchange Offer form. We need some details about your old phone and your location. You’ll then see the effective final price of the phone you wish to purchase. You can conveniently hand in your phone, in working condition, to our field executive at the time of delivery.
• How do I send my old phone back?
• Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up.
• My phone is listed as eligible and exchange is available in my location. Are there any more conditions to avail the offer? How does Flipkart delivery man check the condition of phone in exchange offer?
• Well, as long as the phone is in working condition and not physically damaged, it is good for exchange.Your phone also needs to have all the screen locks disabled and iCloud Account unlocked for the exchange to be successful at the doorstep pickup by Flipkart delivery man.
• How do I find the IMEI number of my mobile phone? 
• The IMEI number can be found by dialing #06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone’s original packaging. If you still need assistance in identifying the IMEI number, please call us on *1800 208 9898
• Should the device be in working condition to qualify for this offer?
•  Yes. We hope you understand that for the phone to find a new owner it needs to be in working condition with no physical damage.Your phone also needs to have all Screen locks disabled and the iCloud Account unlocked for the Exchange to go through.
• Can I exchange more than one device towards a purchase? 
• No. You may only exchange one device at a time.
• What’s the bill value when I avail the Exchange Offer?
• The invoice sent to the customer will have the final adjusted amount.
• Can I provide one address for pick up and another for delivery?
• No. As the pickup and delivery happen simultaneously, the address needs to be the same.
• In case I wish to return the new phone I bought in the Exchange Offer, will my old phone be shipped back to me? 
• Unfortunately, the phone you are returning cannot be shipped back to you.
• Can I hand in a different phone for Exchange?
•  You can only exchange the phone for which you have provided details.
• Any reminders before I exchange my phone? 
• Kindly ensure all your data is backed up and cleared from your old phone before the exchange. You may also remove the memory card. Flipkart.com or WS Retail will not be responsible for any misuse as a result.In the event, the device is not working or the delivery executive is not able to do an iCloud unlock check or screen lock check / IMEI check due to a phone being “factory reset” the exchange might not go through at the doorstep.
• The phone I’m exchanging is a dual SIM device. Do I have to provide both the IMEI numbers while filling the Exchange Offer form? 
• You need to just mention anyone IMEI number while filling the form.
• Why do I see a pickup charge for availing the exchange offer?
•  When you avail the Flipkart mobile exchange offer, our courier partner picks up your old device right from your doorstep. It is then shipped to the seller in lieu of the new device. The pickup charge covers pickup from doorstep, packing and shipping of your old device. Flipkart only facilitates the exchange process.

Flipkart Mobile Exchange Offer Terms and Conditions

Here are the latest Flipkart Mobile Exchange Offer Terms and Conditions, It is recommended to go through all the points to understand the Flipkart exchange offer conditions.

By participating in the Flipkart Mobile exchange offer I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device). Here is the detailed Flipkart exchange policy.

* I understand that the following checks will be conducted by the delivery personnel who will be delivering the new device and picking up the old device:

1. Brand and model of the old device matches the declaration provided by me in the Flipkart website at the time of purchase of the new device.
2. The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to charger.
3. The IMEI of the old device, provided by me in the Flipkart website at the time of purchase of the new device, is correct and there is no mismatch.
4. Phone screen and the body of the phone is not in damaged or broken condition and the phone is in working condition; and
5. For all phones, the screen lock should not be active ( all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart Lock, etc needs to be deactivated.
6. For Apple iPhones, i-cloud account is unlocked.

* I understand that in the event the device is not working or the delivery executive is not able to do an icloud unlock check or screen lock check / IMEI check due to a phone being ‘factory reset’ or there is any mismatch in the information provided by me regarding the device when checked by the delivery personnel, then the buyback offer will stand cancelled and the delivery personnel will neither hand over the new device to me nor take the old device. Any amount paid at the time of purchase of the new device will be refunded as per the refund policy of Flipkart, subject to deduction of pick up charges as provided below.

* I confirm that device which I am exchanging under the buyback program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and I have got the clear ownership of the said device.

* No accessories (earphones, charger etc.) will be collected at the time of collecting the old device.

* No documents (bills, warranty card etc.) of old device will be collected during collection of the old device.

* I understand that the price quoted for the old device at the time of checkout is the final price offered by the retailer for the old device. The final price will be inclusive of all discounts and other offers available on the product exchange program.

* I understand that the old device is being bought by the retailer from whom I am purchasing the new device solely in exchange for the purchase of the new device from the retailer. There is no other consideration due from the retailer or Flipkart to me for availing the buyback program.

* I understand that for old devices which are Windows, iOS devices and previous versions of Android, or, where the buyback program is being availed from the Flipkart.com website or Flipkart mobile website, will receive a flat rate as the value of the old device depending on the brand, model and the result of the check conducted by the delivery personnel.

* I understand that for certain select devices which are running on the latest version of Android operating system, there is a program for real-time condition assessment which may provide me a higher exchange value for my old device. The following terms and conditions will apply for the condition assessment of the old device:

1. The old device should be running on the latest version of the Android operating system;
2. The old device should be accessing the exchange program through the latest version of the Flipkart mobile application;
3. The entire online quality check will have to be completed in the old device and no test should be skipped;
4. Flipkart has the complete and and sole discretion to provide a higher rate or apply the same rate for the exchange of the old device once the condition assessment is completed;
5. I understand that agreeing to the condition assessment program will allow Flipkart and its third party service providers access to my device, solely in relation to conducting the assessment of the quality parameters of my device. In the event my device is eligible for condition assessment and I choose for the condition assessment, I hereby agree to Flipkart and its service providers accessing my device for the purposes of conducting the condition assessment.

* I agree to indemnify and keep indemnifying Flipkart, the retailer and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by Flipkart, its affiliates, the retailer or any future buyer due to usage of the device by me till date and I undertake to make good the same.

* I confirm that all the data in the said device will be erased by me before handing it over under buyback program. I also confirm that in spite of erasing the data manually/electronically, if any data still accessible due any technical reason, Flipkart or the retailer shall not be responsible for the same and I will not approach Flipkart.com or the retailer for any retrieval of the data.

* I hereby give my consent that my personal information that I have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

* I understand once a device is sent by me to Flipkart, in no scenario can this device be returned back to me.

* I understand that different yields will be provided for different devices.

* I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.

* In relation to shipping charges of old device I understand that I will have to pay pickup charges towards shipping charges of old device as mentioned in the checkout page. The pickup charges will be over and above the exchange value of the old device. I understand and agree that in the event that the buyback offer is cancelled as a result of the old device failing any of the checks for the product exchange program mentioned in this terms and conditions, the refund of any payment made will be after deducting the pickup charges.

For more details and clarifications, please visit Flipkart official website.

Dear Readers, What are your views on Flipkart Mobile Exchange Offer? Please let me know if you have any questions, I will be happy to assist you.